Privacy Policy | fendi188 Official Casino Platform Malaysia

Welcome to fendi188. We are committed to protecting the privacy and security of our players in Malaysia. This Privacy Policy describes how we handle your personal information when you use our website, mobile application, and associated services.

This policy applies exclusively to the services provided by fendi188. It does not cover third-party websites, external links, or services that you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party sites you encounter.

Account and Identity Data

We collect information provided during registration to create and manage your account. This ensures we can identify you and provide a personalized experience.

Verification Documents

To comply with Know Your Customer (KYC) requirements, we may request identity documents to verify your age and residency status.

Payment Data

We collect payment details necessary to facilitate deposits and withdrawals. This data is handled through secure channels to ensure financial safety.

Gaming and Transaction Activity

We track your gameplay, betting history, and financial transactions to maintain account records and identify patterns that may indicate problem gambling or fraud.

Device and Technical Data

We automatically collect information about your device, operating system, browser type, and IP address to optimize platform performance and security.

Support Communications

Records of your interactions with our support team are kept to resolve issues and improve our service quality.

We gather information through three primary channels:

• Directly from You: Information you enter during registration, KYC verification, and when contacting support.
• Automatically: Technical data collected via cookies and system logs while you navigate our site.
• Partner Service Providers: Information received from our partner payment processors or verification services to ensure transaction validity.

Your data is processed for the following legitimate purposes:

• Account Management: Maintaining your profile and providing a seamless login experience.
• Financial Operations: Processing deposits and withdrawals accurately and timely.
• Compliance: Verifying that users are of legal gambling age and meet residency requirements.
• Security: Preventing fraud, multi-accounting, and protecting the platform from malicious activity.
• Personalization: Tailoring the displayed games and offers to your preferences.
• Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in Malaysia.
• Marketing: Sending promotional updates, but only if you have provided explicit consent.

We never sell your personal data to third parties. We only share information when necessary:

• Service Providers: With payment processors, identity verification services, and technical infrastructure providers.
• Legal Requirements: To relevant authorities if required by law or to prevent illegal activities.

All partners are required to handle your data with a level of security equivalent to our own standards.

We employ robust technical and organizational measures to safeguard your information:

• Encryption: Use of industry-standard encryption for data in transit.
• Access Control: Internal access to personal data is strictly restricted to authorized personnel based on a "need-to-know" basis.
• Isolation: Payment data is isolated from general account data to minimize risk.
• Monitoring: Constant system monitoring to detect and respond to potential security threats.

We use cookies to enhance your experience, remember your preferences, and analyze site traffic. For a detailed explanation of the types of cookies we use and how to manage them, please visit our Cookie Policy.

Depending on your situation, you may exercise the following rights regarding your data:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion: Request the removal of your personal information.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to certain types of data processing.
• Consent Withdrawal: Withdraw your consent for marketing communications.

To exercise these rights, please contact our support team via the channels available on this site. Note that even after account closure, we must retain certain data as required by gambling and anti-money laundering rules.

We retain your personal information for as long as your account remains active. Once an account is closed, we will retain data for the timeframe required by applicable law in Malaysia to meet legal, auditing, and regulatory obligations.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be terminated immediately, and any remaining funds will be handled according to our internal compliance procedures.

Parents or guardians who believe a minor is using our platform are encouraged to report this via our Support page.

To provide our services, some of our technical and payment providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.